Post by Q Werk on Mar 11, 2011 16:17:50 GMT -5
*** UPGRADE PROCEDURE TIP ***
How to Successfully Complete the Samsung Captivate Software Upgrade
If you’ve had some difficulty in assisting customers with the Samsung Captivate Android 2.2 (Froyo) upgrade procedures, please see the important note below.
In order to successfully complete the upgrade, you or your customer must ensure that:
Any previous version of the Samsung Kies software is uninstalled from the user’s computer
Samsung Kies version Kies_2.0.0.11014_49_2 or later (available on Samsung’s website herewww.samsung.com/ca/consumer/mobile/mobile-phones/all-phones/SGH-I896ZKARWC/index.idx?pagetype=prd_detail&tab=support) must be downloaded and installed
Microsoft .NET framework 4.0 or higher must be installed
The Kies program must be run as an administrator
For full upgrade information on the upgrade and its benefits please refer to bulletin NDP 2011-01-15 or refer customers to www.samsung.com/androidupgrade.
If you or your customer needs further assistance with the upgrade, please contact Samsung Social Hub Support at 1-888-751-4078, Monday to Friday from 8:30 am to 8:00 pm, or refer customers to www.samsung.com/androidupgrade.
How to Successfully Complete the Samsung Captivate Software Upgrade
If you’ve had some difficulty in assisting customers with the Samsung Captivate Android 2.2 (Froyo) upgrade procedures, please see the important note below.
In order to successfully complete the upgrade, you or your customer must ensure that:
Any previous version of the Samsung Kies software is uninstalled from the user’s computer
Samsung Kies version Kies_2.0.0.11014_49_2 or later (available on Samsung’s website herewww.samsung.com/ca/consumer/mobile/mobile-phones/all-phones/SGH-I896ZKARWC/index.idx?pagetype=prd_detail&tab=support) must be downloaded and installed
Microsoft .NET framework 4.0 or higher must be installed
The Kies program must be run as an administrator
For full upgrade information on the upgrade and its benefits please refer to bulletin NDP 2011-01-15 or refer customers to www.samsung.com/androidupgrade.
If you or your customer needs further assistance with the upgrade, please contact Samsung Social Hub Support at 1-888-751-4078, Monday to Friday from 8:30 am to 8:00 pm, or refer customers to www.samsung.com/androidupgrade.